If you are already a customer, you can also notify an issue via your Free Mobile online account. You will need both your phone number and account password.
You may also find answers to your questions on a Free online forum, known as " Newsgroups ". Finally, you can attempt to get in touch with Free via social media, on either Twitter or Facebook.
If you would rather talk to a free advisor face-to-face, you can do so by going to a Free physical store , which are available nationwide you just need to enter your postcode on the website to find the location nearest to where you live. In these stores, you will be able to subscribe to a phone or broadband contract, ask questions about your current plan or get help with a technical issue.
If you don't have access to the internet and would prefer send a written request rather than taking over the phone, here are the Free Mobile mailing contact details. To send a letter to the Free Mobile Customer Service for a complaint, or a consumer request , address it to:. Yes, you can do that too! To contact Free Mobile via fax, the number is: 90 En poursuivant votre navigation sur ce site, vous acceptez l'utilisation des cookies.
En savoir plus. Vote Up Vote Down. Partagez le sur :. En savoir plus Accepter. While it is improving its network coverage , Free's current coverage is weaker than other telecommunications providers in France. However, Free's 3G coverage , which it is still developing, is notably behind that of other providers , according to the French telecommunications regulator ARCEP.
The last of the major French telecommunications operators to receive a licence for 4G , Free was relatively behind on its 4G network coverage but has been pursuing a rapid rollout of ultra-fast landline and mobile networks. This is still far behind the 4G network coverage of other providers e. To sign up for an Internet plan with Free, you will need to:.
Cancel Your Subscription to Free Selectra's cancellation service makes cancelling your Internet or phone plan easy. All of Free's internet and mobile phone offers are contract-free sans engagement , meaning that you can cancel at any time without penalty and with relatively little hassle. Free will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month.
In most cases, you should be able to cancel your Free mobile phone plan without penalty Free's mobile phone plans are sans engagement - nonbinding. Free "rents" phones based on a month commitment, meaning that you may need to the phone and all of its parts within 30 days of cancelling your plan if it is before the month mark. Don't forget to send it by registered post! Vous retrouverez ci-joint les justificatifs de cette situation.
Mon contrat devra prendre fin le [Date you wish to cancel your plan]. If you have decided to switch from Free to another provider , chances are you will want to keep the same phone number. This is a digit number that you can find by dialling to automatically receive your RIO in a text , or in your online personal space. You then will need to communicate this number to your new provider - they will take care of the rest transferring your number, cancelling service with Free!