However, transit is sometimes rough and it can happen that packages are damaged during delivery. Please contact our customer service with a picture of both the package and the damaged product.
Unfortunately as our packages do not require a mandatory signature for delivery, they may sometimes get lost. If that ever happens, we invite you to contact our customer service and we will make sure to find a solution as soon as possible. Have you checked the order date and delivery time frame associated with the carrier you chose?
Remember that it may take up to 48 hours for us to ship your order. Unfortunately shipping can sometimes take longer than expected. If the expected delivery date is past, we invite you to track your package from the email received when it departed our Atelier.
You will be able to see if and why your jewelry is late. If you are not able to find the information you are looking for, please contact our customer service. Be careful, international shipping rates may vary depending on your location.
Check the rates here. However, if your order has already been placed and you have received the order confirmation, we will not be able to update your shipping address. In both cases, we recommend you contact our customer service to report the issue. A technical issue may have occurred. Rest assured, we will solve it as soon as possible. Make sure to check your spam folder for a misplaced confirmation email.
Our promo codes can be complex and formed with both letters and numbers. Please verify that you have entered the correct code. Beware of confusing the letters and digits: "i" vs "l", "0" vs "O". These restrictions are detailed in the offer. Please note that our offers cannot be combined, you will therefore able to apply one discount code at a time. If the problem persists, please reach out to our customer service. Your promo code should be entered at checkout in the corresponding box, before placing your order.
The discount will automatically be applied to your cart after its validation. Unfortunately, our promo codes cannot be combined. You may use one discount code at a time. You have paused your subscription but would like to resubscribe? You can resume your previous subscription in 1 click in the "Subscription" tab of your account. If you have completely deactivated your subscription, do not panic!
Simply log in to your account and subscribe to a new subscription from the Box page. All jewelry boxes can be purchased on our eshop from the month following their commecialization in the box. Except some pieces that are exclusive, so you will have to subscribe before the end of the month in order to receive it.
You can unsubscribe directly from your personal account in just one click. Simply log in to your account and go to the Subscriptions tab. You will be able to choose between: - Pause your subscription: this allows you to unsubscribe but you can re-subscribe to the same offer in just one click - Unsubscribe: you completely deactivate your subscription and you will have to subscribe to a new subscription if you want to resubscribe later.
We take great care when packing all of our boxes before they are shipped. However, an omission can happen and we truly apologize for the inconvenience. If so, please contact our Customer Service. Please note that if your shipping address is updated after your Box order is placed, it will be taken into account the following month. You will receive an automatic email with the tracking number once your box has been shipped from our Atelier. After that, your boxes will arrive between the 10th and the 20th of each month.
Never touch unwrapped ice with bare hands or let it come in contact with your skin. At the moment, we are not certified Kosher however we are working towards it. If you see any international fee please contact your bank. Due to the frozen nature of our product and in compliance with Food Health and Safety Regulations, we cannot accept any returned products once they have shipped out of our facilities.
We do not offer pickups for rejected packages. However, our cups and lids are generally also curb-side recyclable. For your first order, you will get charged upon creating your subscription and will subsequently be billed on the Thursday 1 week prior to your scheduled delivery date. Customers are able to skip upcoming delivery dates that have not yet been billed by using the interactive calendar tool on their accounts.
In order to access the calendar, please go to Account and then click Upcoming Deliveries. To skip an upcoming delivery date, simply click on the bolded yellow date to do so. You can skip up to 3 months in advance. Skipping upcoming delivery dates does not put your account on hold or cancel it. Customers cannot skip delivery dates once they have been billed. You earn cash for every referral you bring, no limitations!
To track upcoming orders, go to your Account and click Upcoming Deliveries. To place a one-time order, create a subscription and checkout. Yes, I want to receive the Histio Net newsletter; I can unsubscribe at any time without giving any reasons. How can I subscribe or unsubscribe from the Brabantia newsletter? Vous pouvez communiquer avec nous au C.
You may contact us at P. I understand that I may unsubscribe at any time. I agree to let Fabricville send advance notification about sales, promotions, contests or other updates. Forfait Essentiel inclus. Appuyez de nouveau sur votre login afin de vous reconnecter. What are the shipping charges? What if I don't like some of the items? Can I skip a month?
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