If you are experiencing problems with syncing your tree, contact member support and they will help you send this information to us. They will be able to provide you with help specific to your hardware setup.
We also recognize that there are other non-sync related issues and needs that many of you have requested. While we cannot address all of these, we do continually review and work on those that are requested most. After spending many hours repairing problems caused by the sync feature, I was happy to see this morning a update to address the issues relating to sync failures was available.
Before downloading the update, I checked into this blog to see what this update was all about. If you are saying that there are issues that can not be addressed then perhaps it would be helpful if we all know what those issues are.
I have sent error information appearing in Event Viewer to your tech support without any response. We can do our bit to help you, I think you should respond by helping us. Well at least after this new update I now get an error message, the operation has timed out, try again later and it times out again.
By leaving the time ceiling you have created a denial of service attack against yourself. Everyone like me just keeps trying and trying and it is bringing your system to its knees. Jumped back to on my laptop to see if by chance I might be able to download my site there. But I can tell one thing, it will time out.
Are you saying you cannot address all the non sync issues on FTM Which ones are you not going to address? There are still many many many bugs in this system. It has been a total disaster. I have duplications on photos as much as three times, descriptions lost or strange characters inserted, the notes fields are a mess too and I stopped checking my tree last night and went to bed. This is unacceptable for a purchased product.
It obviously was not completely tested before being put on the market. I expect that in an open source program that is free. In fact I have many open source programs that have not given me the grief this one has. The so-called mandatory update just made things worse. U just dread the thought of going through some 3, people in my database and checking every bit of information, including notes, facts and sources to make sure things are correct and making changes as necessary.
Compton is right. I might just delete this useless program from my computer and ask for a refund. Ha, bet that would get me nowhere. Since it was released 5 months ago, there have been 4 updates, yet FTM still cannot be used. At least that was while I could sync — that no longer works and there appears to be corruption — good job. Three updates, and three times the program actually got worse instead of better.
One suggestion — the instructions do not include a reboot. I found that the patch only worked after a shutdown and restart. Those of us who have been around for awhile know that most updates in Windows only work properly after a restart.
Get it right before you try to sell it. PS: How about less money on those TV ads and more resources expended for people who can write code? As a former Level I and II support engineer for a very large software company, as well as an application designer, programmer, database architect and development manager at three very large software companies, I fully understand that resources can be spread thin and that fixes to software take time, BUT to make a statement such as this makes me cringe.
Download now. From the developer: Family Tree Maker offers some exciting new features that users have been asking for. Comments You can also add comment via Facebook. Will work any better with Windows 7? I keep getting script errors when I look at censuses. I think you should have software that works with the latest OS.
Have these been fixed in FTM ? All of that is in addition to beta testing for three companies. I have FTM that loaded ok. I have loaded it on my laptop Windows Vista and after a few hiccups its ok so far but I would prefer a copy on my main computer. Any ideas please. Thanks Heather. I have FTM on a desk top. If I were to install the version to my lap top, would I be able to copy to a disc from my desk top and load onto my lap top into the version?
I have on my PC with an XP operating system and have ordered Just received an e-mail from Ancestry that my order has been shipped. Apparently there is a problem with a bonus disk but Ancestry says they will send a replacement disk in two weeks. Question with regard to the sync feature in I will install the new software on my PC and I would like to also install it on my laptop that also has an XP operating system.
Will the sync feature sync the data between the PC and the laptop? Also, is there an Ancestry app for the Droid phone?
My favorite Family Tree software was version 16 and it ran on Windows Xp on my older computer. Will I be able to do that?? Also, when merging, will the FTM merge my whole tree at once, or will it allow me to select what I want to merge? Uploading has always failed.
Will it be possible to do so if I use FTM ? Purchased FTM preorder and am looking forward to using. Bought a new laptop 8mb ram, ghz…. Do you mean ordering them in reports? In the actual interface? A little more info would help me answer your question better? The answer to that would be yes. Also, there are currently mobile apps only for the iPhone and iPad. Since it's a rather large undertaking, I'd have liked to have a template to work from, or at least get some suggestions on where to begin; you really have to know what you want up front.
Getting Help Should you need assistance, you can submit a help ticket, search online, or call the support line seven days a week from 9 a. I submitted a ticket for the download issues I had, but it sat in limbo for three days without response, which is beyond frustrating. I finally called customer service and, after a minute or two of waiting, I was told that there was an 'unusually high volume' of calls and that my wait time was more than two minutes.
However, someone answered almost immediately after I got that message. When I told them about my problem, I was told to call Ancestry to get help, bypassing the required update. After a long wait on Ancestry's help line, my issue was resolved, and quickly. I was instructed to manually download the software update, and, thankfully, that did the trick. You could easily find other members researching your ancestors and if you do, compare notes and discover more together. Beginners enjoy Ancestry.
Experts appreciate the program's robust feature set. What do you need to know about free software? User Reviews. Reviews Current version All versions. Sort Date Most helpful Positive rating Negative rating.
With FTM , rich color coding is just one click away. View and share your discoveries with a variety of colorful family tree charts, such as pedigree, descendant, bowtie and fan charts, and create reports that provide a snapshot of your family tree and help you plan what to research next.
More options and views let you display an individual's ancestors, spouses, and children together. Also, the Index of Individuals Report has been expanded with options for anniversary, birthday, contact lists, and more. Powerful but easy-to-use tools that in just a few clicks can take an old photo faded beyond recognition and restore it to look like the day it was printed.
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