Add a Custom Chat Button When you set Custom Button as the box type, your chat box will be hidden from website visitors until they click a "Chat with Us" button. Set your chat box to an email form when you're offline When editing your chat box, you can click on the tab that says Email Form to edit what's visible when every team member is unavailable. Set Triggers After clicking Websites in the left sidebar and selecting a chat box, you'll see a tab labeled Triggers that will allow you to customize when the chat box pops up.
It allows you to easily add beautiful live chat widgets to your websites and the free plan allows you to add 3 operators with unlimited chat history. It comes with mobile apps so that you can stay connected with customers.
Your customers can send you email messages when you are offline and pre-chat form helps you collect user information to reach out later.
Drift is a conversational marketing platform that combines the power of live chat with an automated chat bot to help you save time and increase conversions.
It comes with powerful features to help you convert more website visitors into sales leads. Drift integrates with all popular CRM and email marketing services. They offer several powerful features including Drift bot, anonymous visitor intelligence, account based marketing, scheduling for meetings, and more. For small businesses, we recommend LiveChat Inc. It has all the necessary features for the right price.
Pro tip: Make sure that you have a professional business email address along with live chat to boost your credibility. We hope this article helped you choose the best live chat support software for your WordPress site.
You may also want to see our list of the best business phone services for small business, and the best SEO tools to increase your website traffic. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
Trusted by over 1. Amazing support when I had a few questions while the set up. Theodoros Kakoulidis. Overall rating deserves five stars and especially their customer support staff is wonderful. Hey guys, I definitely recommend this widget for those who need to use messenger on your WP homepage. This is really amazing!!! Michael Smith. We using three of the applications with their widgets.
Just what we needed. Say "Hi" and get the conversation started in a creative way. Use a beautiful greeting to encourage visitors to start chatting. Add Chat Widget to your website with just a couple of clicks.
Start Chatting Login to the dashboard to invite members of your team, create shortcuts and to start chatting with your visitors. Track Progress Monitor and track you and your teams progress over time, review chat history, and check performance in analytics.
Customer Stories. You never have to pay for live chat software again Tired of paying a monthly subscription 'per agent'? Well you can officially cancel your current subscription, as tawk. Deutschland Deutsch. Polska Polski. Italia Italiano. Comm has come a long way in recent years to be one of the foremost choices worth considering for businesses large and small.
This makes it a worthwhile contender for businesses of all sizes. A little bit more than your average live chat program, SmartSupp, based out of the Czech Republic, lets you record and track visitor mouse movements and clicks directly from your agent dashboard. SmartSupp offers a free plan with an unlimited number of agents and chats.
The live chat dashboard is clean, uncluttered and intuitive, making it easy for you and your team to actively chat with interested visitors while gauging their reaction based on the recording of their site activity. Like the many other live chat programs featured in this review, SmartSupp works with popular services and platforms like WordPress, Shopify, Magento and more.
Plus, the platform offers basic automation, letting you automatically send personalized messages to site visitors based on their interactions with your site. With all its options for tracking and monitoring, SmartSupp lacks some of the common features one might expect from a more robust live chat solution including the ability for prospects to have the agent call them directly or browse alongside them.
And since even their paid plans are relatively inexpensive, it could be a budget-friendly option for any business — especially considering the video recording capabilities.
Best known as a helpdesk software, Kayako is used by thousands of companies around the world. So what happens when they bring this kind of functionality to the world of live chat?
Chats can be organized, assigned and routed to the appropriate people and departments with the click of a button. A website chat widget is a piece of software that is added to a website and it provides a platform for you to connect with your website visitors. A chat widget is normally positioned in the bottom right of a website. To initiate a chat, you can click on the widget to start asking your questions.
Pure Chat was launched in for small businesses and till today, it has generated over three million chats on the platform. It is voted as one of the best live chat solutions in review websites including G2, Capterra and Software Advice.
It also offers up to 3 operators for free and a powerful operator dashboard that you can access to share all the necessary information to your customers. You can also start your free trial of 30 days that allows you to get all the features that are available in their paid plans. Join , marketing managers and subscribe to Revenue Weekly!