It also offers unlimited chats, which is a feature not offered by many free live chat services. You can sign up for the free version or test ride the Pro with its day money back guarantee. Visit Pure Chat. Chris Hawkins specializes in sales. You must be logged in to comment. Click a "Log in" button below to connect instantly and comment. The best answers often include products and services.
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Zoho SalesIQ. Chatbot conversation settings. Image courtesy of Smartsupp. Email This email address is invalid.
Only if you want to get insider advice and tips. They have a great system for automatic triggers that also lets you hide the chat widget if you want.
You have an integration with Zapier, which helps you plug it into your favorite helpdesk or CRM. Recommendable for : Companies who need a cost-effective chat solution and possibly also want to offer phone support. Pure Chat is another free live chat software. And the promises the Arizona-based company makes are pretty bold: unlimited chats with unlimited operators!
Mobile apps are available for both iOS and Android. Another free feature is Aribot. You only pay if you want PRO features like real-time visitor analytics and automatic chat alerts. The upgrade will also remove the Pure Chat branding and lets you use the tool on unlimited websites. Basically, they throw it all in. What I liked : their real-time visitor analytics are top-notch and exactly the way I wish to have them. Where they should improve : I am not a fan of their user interface.
It is pretty unsexy and could do with a redesign. For example, you can upload a profile pic for your chat agents. In terms of automatic triggers they provide the minimum but nothing worth writing home about. Recommendable for : companies that have a high number of chat agents. If real-time analytics is essential for you, you should upgrade to the PRO plan.
Just like LiveChat, Tidio also has Polish roots seems like Poland is quite a hub for live chat software. They are relatively young but have nevertheless put together a really attractive bundle. ClickDesk could start implementing real-time analytics and a little smoother technical operation, and it would quickly rise through the live chat review rankings.
While the brand itself might sound more like a college course than a live chat provider, Comm has made significant improvements in its chat program over the past couple of years.
Although most of the customization options are available on all plans, some of the more desirable features require an upgraded plan to use.
Comm has come a long way in recent years to be one of the foremost choices worth considering for businesses large and small. This makes it a worthwhile contender for businesses of all sizes. A little bit more than your average live chat program, SmartSupp, based out of the Czech Republic, lets you record and track visitor mouse movements and clicks directly from your agent dashboard. SmartSupp offers a free plan with an unlimited number of agents and chats. The live chat dashboard is clean, uncluttered and intuitive, making it easy for you and your team to actively chat with interested visitors while gauging their reaction based on the recording of their site activity.
Like the many other live chat programs featured in this review, SmartSupp works with popular services and platforms like WordPress, Shopify, Magento and more. Plus, the platform offers basic automation, letting you automatically send personalized messages to site visitors based on their interactions with your site.
With all its options for tracking and monitoring, SmartSupp lacks some of the common features one might expect from a more robust live chat solution including the ability for prospects to have the agent call them directly or browse alongside them. And since even their paid plans are relatively inexpensive, it could be a budget-friendly option for any business — especially considering the video recording capabilities.
After embedding MyLiveChat on our website an operational platform, we are closing deals faster; customer support has never been so efficient. Jane Wearne Technical Director.
WordPress Chat. Joomla Live Chat. Drupal Live Chat. Moodle Live Chat. Sign up free. Now, automate! Apple Business Chat. Direct chat. Capture leads and make buying easy Show off your goods in elegant product cards and make more sales while chatting Qualify leads with custom forms and AI chatbot automations Track sales and goals automatically to see precisely how chats boost revenue Explore ways to sell with LiveChat.
Offer a superb customer experience. Solve customer problems proactively. Anticipate questions and respond faster. Create a chat experience your customers know and love Solve customer problems proactively Anticipate questions and respond faster.
Balance AI automation and the human touch Let chatbots generate leads, create help tickets, and chat across channels Greet customers and quickly route chats with the help of AI Automatically segment visitors based on what they do on your site, so you can better meet their needs Meet ChatBot. Explore Marketplace. It offers messaging services with live chat widgets that you can automate with your own flows, add chatbots, and engage customers.
It is not just a live chat support software. It can be used as an onboarding tool, support assistant, lead generation tool , marketing automation, and user-engagement software. Freshchat is another good live chat support service with awesome features that rival some of the more well-known companies on this list. Designed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots.
It also offers customer timeline views, live profiles, in-app campaigns, and customizable bots for automated conversations. You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive.
Pricing: They offer a free live chat support service plan for up to 10 team members. LivePerson is another powerful live chat support software with tons of awesome features to help you engage customers and increase sales.
You can use chatbots to create automated conversation flows and save customer information in your other third-party apps. Pricing: You will have to request a quote to get pricing information based on your needs.
Smartsupp is a low-cost live chat support software that allows you to track and record user sessions on your website. It also helps you track chat conversations in Google Analytics to see your performance.
If you are looking for a free live chat software, then Pure Chat is another good alternative. Will I ever be charged to use the software? We have no intention to charge you to use the software, in fact - it completely goes against our business model.
Are there any Ads? We do not have any annoying Ads within tawk. What you can do with tawk. On top of that, ClickDesk guarantees Website: smartsupp.
As an added bonus? Website: zoho. Website: chatra. Website: helpcrunch. Beyond its ability to answer visitor questions, the system comes with built-in lead prequalification features and multichannel messaging opportunities. Agents using the platform will benefit from tagging, assigning and merging features that simplify visitor conversation management. And a heads-up for smaller teams — these features and more are available for free to single-agent subscriptions. Your agents can lookup previous chats and recall information that may be relevant to their current case.
That way, if a customer is experiencing a reoccurring issue, your team can provide a different solution to ensure long-term success. Another cool feature that HubSpot provides is its chatbot builder. You can create a chatbot, personalize its response logic, and install it onto your website for free. This lets you provide hour support because you can keep your chatbot active outside your normal working hours. Even if you don't have a human rep to transfer to, the bot can refer customers to self-service resources like your community forum or knowledge base.
Rocketbots is an all-in-one messaging tool that can support live chat on your website as well as your social media pages. All incoming chats are routed to a central location, making it easy to manage inquiries regardless of their source.