Marketplace Integration Integrate marketplaces like Amazone, eBay etc to provide instant customer support. Ecommerce Integration Integrate your e-commerce store to provide real-time customer support using order validation tool.
Social Integration Help your customers using social channels. Get OpenSource. Himani Gupta 13 February Support Custom workflow User can create own modules on it. We believe in helping you Make. Robust customer support portal system to help your business maintain happy customer relationships. Freshdesk offers four other plans— Blossom , Garden , Estate , and Forest —which include features such as event-based triggers, service level agreement SLA management, chat and chatbot-based support, as well as surveys.
Highly rated by: From , almost three-fourths of the reviews were from small businesses. The most reviews came from specific business verticals such as IT services, internet service providers, and software development.
SysAid is an IT service management and help desk solution for business of all sizes. The solution is available both as a cloud-based and on-premise deployment option. Its free version is deployed on Windows or Linux servers and supports up to two agents and end users. This version offers ticket management, incident management, workflow automation, knowledge-base management, and reporting functionalities.
It helps agents find assets easily, while handing queries that require hardware replacements. In addition to all the free features, these plans offer configuration management database, SLA management, patch management, and multiple email boxes. Most of these reviewers were from financial services, software development, and IT services companies.
The product can be deployed on the cloud or on-premise. Its free version, the Standard plan, offers incident management, a self-service portal, knowledge base management, and SLA reporting. This helps businesses respond as soon as an incident is reported.
Company Branded Faveo is white label. Priority support All our customers are assigned dedicated account managers. Easily track your hardware and software, including mobile devices from within the help desk.
View, secure, control and manage your assets in one place. Get valuable insight into service desk performance. Make informed decisions on opportunities to improve operational performance and IT service delivery. SysAid offers pre-built integrations with leading software applications and powerful services, such as Trello, Slack, TeamViewer, Nagios, and SolarWinds.
Choose the help desk software company that's right for you! Security We follow top standard procedure because your data our responsibility. View All. Marketplace Integration Integrate marketplaces like Amazone, eBay etc to provide instant customer support. Ecommerce Integration Integrate your e-commerce store to provide real-time customer support using order validation tool. Social Integration Help your customers using social channels.
Get OpenSource. Features Multichannel ticketing: Integrated with inbound email via…. Multiple clients and projects, and separate administrators and users for each one Each project can customise Fields for its tickets compulsory or optional Categories for its tickets Status workflows, using custom statuses and…. RT is a server-side, database-backed web application which works with any modern browser, including many popular mobile devices, and the email interface works with any mail client, from Outlook to Apple Mail to Thunderbird to Gmail to Mutt.
MantisBT is an open source web-based bug tracking software. Having a dedicated instance with administrator access, you are able to create projects, submit issues and invite team members…. OTRS is an open source help desk support software with a lot of features to manage users support requests by phone or email.
Developing a basic customization in an open source help desk is tedious and having an advanced feature will take forever. You will be spending time building a system, rather than supporting your customer. We do understand that you may be willing to take these risks because an open source help desk looks like the most affordable option. Let's introduce you to an alternative with advanced features and functionalities, that's more secure and capable, and absolutely free.