Freshdesk is a cloud-based multichannel help desk solution for businesses of all sizes. Its free version includes email ticketing, social media ticketing only for Facebook and Twitter , knowledge-base management, and reporting.
The plan offers ticket trend reporting, which lets agents track the status of their open and closed tickets in real-time. Freshdesk offers four other plans— Blossom , Garden , Estate , and Forest —which include features such as event-based triggers, service level agreement SLA management, chat and chatbot-based support, as well as surveys. Highly rated by: From , almost three-fourths of the reviews were from small businesses.
The most reviews came from specific business verticals such as IT services, internet service providers, and software development. SysAid is an IT service management and help desk solution for business of all sizes. The solution is available both as a cloud-based and on-premise deployment option. Its free version is deployed on Windows or Linux servers and supports up to two agents and end users.
This version offers ticket management, incident management, workflow automation, knowledge-base management, and reporting functionalities. It helps agents find assets easily, while handing queries that require hardware replacements.
In addition to all the free features, these plans offer configuration management database, SLA management, patch management, and multiple email boxes. Most of these reviewers were from financial services, software development, and IT services companies.
Customizable, robust, self-hosted IT help desk. Easy to setup, easy to use. Customize and manage IT support tickets and tasks in no time Use custom attributes, Ticket Rules, and Ticket Views to speed up your workflow.
Help your users help themselves with a robust user portal Let your users create a ticket and follow its progress. Become an efficient ticket tackling team Ticket rules can let you automate much of the administrative side of your help desk.
Log in to Spiceworks. Open source software Faveo is open source so that everyone can use and experience the best product in the business. Seamless email integration Faveo seamlessly integrates assigned email addresses with ticket generation system. Kayako Classic is our self-hosted service desk which you can install in your own environment.
Its capabilities are different to the new Kayako, which is cloud only. The customizable features of this software have made helping our customers quick and easy. The design makes it simple to use, even from a smartphone. Everyone we have recommended the software to loves it.
We were very happy indeed when we discovered SupportPal. Pro Private Cloud Run Helpy on popular cloud providers, or your own hardware for enhanced security and control. Learn More. Community Edition Start with open source Helpy and upgrade to the full edition later.
HelpDesk Pro was established in To find out more, email enquiry helpdeskpro. It was officially unveiled in by House on the Hill Software. For more information, call or email enquiries09 illsfm. This popular solution offers asset monitoring, a knowledge base, remote device control, and many other features. To find out more about SysAid, call or email info sysaid.
Key features include spam filtering, ticket tracking, and the ability to create a knowledge base. To learn more, contact iScripts at or sales iscripts. TicketXpert - This self-hosted software solution provides a multilingual online support ticketing system that features workflows and task management tools. IssueTrak - IssueTrak has been creating software since Their self-hosted help desk features project management tools as well as ticket tracking tools and the ability to create workflows.
To find our more, call IssueTrak or email sales issuetrak. This self-hosted system is available from Laplink, which has been in business since Layton ServiceDesk - ServiceDesk is a self-hosted software solution offering design customization, a Web portal, reporting, and survey tools. Abacus Helpdesk - Abacus Helpdesk is a self-hosted software help desk that includes call management, reporting tools, and invoice handling.
To learn more, call or email bizsales lumensoftware. Web Help Desk - Web Help Desk is a downloadable application featuring a Web portal, knowledge base management, and issue tracking.
For more information, call or email sales webhelpdesk. Their self-hosted support solutions, Census and Triage, feature issue tracking, system diagnostic tools, and bug tracking tools.
To learn more, call MetaQuest at Novo Solutions Help Desk Software - This self-hosted system features call handling, a knowledge base, issue tracking, and a Web portal for customers and support agents. To contact Novo Solutions and learn more about their help desk solutions, call Numara Track-It!
Numara has been in business since and can be reached at For further information, email info oneorzero. Yazu - Yazu is a cloud-based help desk that features a user-friendly interface, ticket management, a knowledge base, project management, and analytics. Oxygen Help Desk - Oxygen is a cloud-based solution that includes call logging, customization options, and a customer self-service portal.
Pillar Resolve Help Desk - Resolve is a self-hosted solution that features a Web-based portal, reporting functionality, email notifications, and inventory integration. Resolve is available from Pillar Solutions, which has been in business since For more information, call or email info pillar-solutions. Polar Help Desk 5 - This self-hosted help desk offers incident management, email integration, team management, and programmable reports.
HelpMaster is a downloadable support desk that features a Web portal, email response management, and a knowledge base. Rave7 Help Desk - This self-hosted solution features case alerts, customization, workflows, and asset management. Rave7 has been operating since and can be reached at QuickIntranet Help Desk - This free self-hosted system was created in and features call support as well as a standardized database. For more information, call QuickIntranet at Rap-X - Rap-X delivers a customizable help desk featuring search tools, email alerts, message filtering, and workflows.
ReadyDesk - ReadyDesk is a downloadable help desk that offers live chat, remote desktop control, a knowledge base, and ticket management tools. To learn more about this self-hosted help desk, email info readydesk. Performance Desk - Performance Desk is a cloud-based help desk solution featuring issue tracking, messaging, and Twitter integration.
Stay in control of your customer support Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, see who is working on what. All the information right when you need it Each support ticket contains request details and lets you talk back-and-forth with the customer.
Assign tickets, add notes, attach files, modify status and track time spent working on a ticket. HESK not enough? Try - a complete ITSM solution.The help desk software industry is one of the fastest growing sectors in the computer software industry. As companies of all sizes across the globe continue to realize the importance of cultivating long-lasting relationships with their clients through increasingly technical media, this industry is poised to grow well beyond the hundreds of help desk software solutions that are already in existence. For small and large companies alike, choosing the right software solution is the key to providing outstanding customer service and support. In many cases, help desk free self hosted help desk software also provides internal team members with an effective way to communicate with one another about internal and external issues, while also allowing them to measure their effectiveness when responding to various types of client issues. For many free self hosted help desk software, the process of selecting help desk software is a major cause of stress and the frse decision often comes selr many months of deliberation. However, this process can be made much easier edsk gaining an understanding of the help desk industry and how each solution approaches the task frwe creating a transparent flow of information between both staff members and clients. Please feel free to use these links to jump to relevant sections of our site. What is help desk software? Benefits of help desk software When should I invest in help desk software? Types of help desk software Help desk software features How much does help desk software cost? Popular help desk software Additional help free self hosted help desk software solutions. Help desk software is any software application that is used to provide customers with technical information on a product or service, while also supplying them with a connection to a support representative. Most help desk software, however, goes a step further by providing company representatives with a means to communicate electronically with their clients and colleagues. The typical support scenario without a dedicated help desk Most companies rely on a variety of methods to provide their customers with support. For instance, free self hosted help desk software is very common for an organization without a dedicated help desk to search through Excel spreadsheets free self hosted help desk software multiple databases in order to retrieve customer data and product or service information. Additionally, the support representative may have free self hosted help desk software write notes by hand or type them up in a general word processing program in order to record the nature of the issue. If the customer has called in with an issue, they will normally be left on hold as the support representative searches through various databases of information. It is not uncommon for clients to be left on hold for upwards of ten minutes for common support issues that are dealt with regularly. Dexk common support process is as follows when dealing with a phone request:. Several issues can crop free self hosted help desk software for customers who call in their support-related issues including being placed free self hosted help desk software hold for extended periods of time, having to repeat their details a number of times as their request is passed from one resk to another, and not receiving a resolution by the end of their call. For many customers, the process becomes highly frustrating and may even cause free self hosted help desk software to take future business elsewhere. If the agents were busy free self hosted help desk software the time the request was received, the email free self hosted help desk software go unnoticed and the client may not receive an acknowledgment of their email for over 24 hours. Additionally, if the agents did not communicate with one another in advance about who is to be assigned to the request, several agents may work on the same issue unknowingly. If an answer free online story books for toddlers found, the client will be emailed, though typically after 24 free rdp software for windows 7 have passed since the original request was made. An innovative initiative towards customer delight. Get started with Faveo opensource helpdesk system - Affordable, Unlimited Users, Customisable. Looking for a free help desk solution to improve your customer support Now, we understand that “free” software might give you some Its free version, the Standard plan, offers incident management, a self-service portal. Top Help Desk Software Open Source: OTRS, MantisBT, Request Tracker, osTicket, Bugzilla, Brimir, PHD Help Desk, Self-Service portal: Allow the user to create a self-service experience for customers and lets Hosted on Cloud/Premises. Powerful on-premise web-based customer support software by SupportPal. Try it free for 30 days. A Comprehensive Guide to Help Desk Software Solutions Cloud-based software is typically more flexible than self-hosted software, so it can support a. Choose the help desk software company that's right for you! A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase. Ticketing system, self-service portal, knowledge base, password reset, remote control Now if any one of my hosting customers ask about a ticket system and/or. Self-hosted. Host Kayako in your own web server environment and secure access for control at every level. Source code access. Access. Helpdesk software that is powerful and flexible. Your choice of deployment on cloud or self-hosted, on-premise. The customer support platform engineered for companies that are serious about customer data security and control. Advanced Ticketing, Multilingual Kbase, Automations and more. Signup Free Today! Download this free help desk software from here. Comment by Magic Web on May. They said that the tool is easily customizable to their business needs. Not a member? Besides your personal information, we may collect and use job title, company, and related business information. Log in to download Spiceworks. The content in this piece provides the opinions and points of view expressed by users and does not represent the views of Capterra. Help Desk Team Management Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. This coverage across multiple channels makes it easier for brands to provide an omni-channel experience. IT pro with questions about Spiceworks? This helped them promote transparency in their customer handling processes. Hey, we get IT and we make it easy for you to manage IT.